You have a technical problem, a query about new versions? NETIA maintenance contracts give :
A priority phone number
Immediate hotline help 24 hours a day, 7 days a week
Remote assistance by phone
On-site assistance within guaranteed deadlines
NETIA has run an efficient, well-adapted remote maintenance service for a good many years now. The service is available via PC Anywhere software running with analog or digital phone links. All you need is a Numeris or RTC modem on a dedicated line.
The system is quite straightforward: at any time of the day or night, a NETIA maintenance manager using a fixed or laptop computer can instantly (as with an ordinary phone line) gain access to the remote "Host" computer and visualise exactly what it contains before proceeding with three types of intervention :
checking that the client-server architecture installed is working properly
rectifying any dysfunction in the shortest possible time
updating software versions automatically or manually
These interventions can be carried out on any remote network computer without it affecting any editing or recording that is going on. The Remote Maintenance system has fully proved its worth. It is perfectly secure since connection depends on a password, intervention time is reduced because no travel time is involved and time zones are no longer a problem.
For further information on your site maintenance : http://www.netia.fr/us/formulaire_de_contacts