NETIA provides its clients a new tool to establish a unified process of dialogue between your NETIA’s platform and NETIA support’s department.
If you already are a NETIA client you should subscribe a maintenance contract in order to benefit from our Heldesk Support Service.
After this you will receive a login to connect online to this service platform : http://support.netia.com
This system will offer you tools to:
• track incidents (in progress, closed, frozen or open) you have issued (or previously created by the support department), from their creation until their closure.
• share practical information about our products (procedure, trick to use, scope of action / possibilities of NETIA products and support platform itself).
• interact directly with the support department.
If you are a client and already have a NETIA maintenance contract, you can download here the Teamviewer Netia Quick Support to enable remote support for our technicians.
You are a client and you would like to use this service ? Contact NETIA support department below!